Questions & Answers
Questions & Answers
Order Status
• Has my order shipped?
Have you received an email from AutoARTansfers indicating the tracking number for your shipment? If YES, then your package has shipped – you know the carrier and tracking.
• How do I change quantities or cancel an item in my order?
Simply contact AutoARTransfers via phone or email. If your package has yet to ship, we will adjust your order (at NO Charge).
• How do I track my order?
Given the email you have received titled: ‘Tracking’, go to the carrier’s website and key in your tracking number in the appropriate box.
• My order never arrived.
First step is to check the tracking information as per directly above. If the package is still missing, contact AutoARTransfers.
• An item is missing from my shipment.
Contact AutoARTransfers directly by email or telephone
• When will my backorder arrive?
See email you received titled Tracking from AutoARTransfers. We seldom backorder.
My Account
• How do I create an account?
Your account information is stored with PayPal. When you place an order with AutoARTransfers, you will be directed to PayPal and asked to set up an account.
• How do I edit my account information?
Your account information is stored with PayPal. Within PayPal, you can edit your account.
• How much is my shipping?
Shipping is priced with each and every paper by quantity within Shop.
• I forgot my password.
Ask PayPal to help you in retrieving your password.
• How do I return my product?
Click: Returns
• I received the wrong product.
Contact AutoARTransfers directly by email or telephone
• What is your return policy?
100% (less freight out) – 100 days. Click Returns for details.
• When will my order ship?
Normally same day as order or following day
International Shipping
• Do you ship to my country?
USPS (US Postal Services) ships to most countries. Check out: USPS website for details.
• What are my payment choices?
We use PayPal which in turn accepts the major credit cards, debit cards.
• When will my order ship and what are my shipping charges?
For international shipments, we tend to ship the day after the order is processed. Freight charges are listed under Shop Outside North America.
• What is the return policy?
100% (less freight out) – 100 days. Click Returns for details.
Guarantees
• 100% (less freight out) 100 days. Click Returns for details.
Pricing and Billing
• Do I have to pay sales tax?
We are a Canadian Company. We only collect GST and HST across Canada.
• I have a question on my charges.
Contact AutoARTransfers directly by phone or email.
• I need a copy of my receipt/invoice.
Contact AutoARTransfers directly by phone or email.
• When will my credit appear on my account?
PayPal processed your credit immediately. You have been notified by PayPal. Anticipate the credit with your next statement.
• When will my credit card be charged?
PayPal processed your order immediately. You have been notified by PayPal. Anticipate the charge with your next statement.
Buyer’s Guide
• How do I find my product?
All products are found under SHOP
• How do I navigate the site?
Go down the right hand side of the site under Pages, Recent Posts.
Additional Support
• How do I contact you?
Click CONTACT
Join Our Mailing List
See Newsletter top right under Header logo
COMPANY INFORMATION
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